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Library FAQ and Self-Help: Home

Find quick answers to common questions and tips for using the Library more effectively and efficiently

Resource and Service Status Updates

If you have any questions or are having problems accessing a certain resource, please visit the Library's Information Desk, send an email to our general inbox, or chat with a staff member during operating hours. 

Issue with LockDown Browser on Library Computers: LockDown Browser is currently unavailable on many library computers and laptops. We are currently working with ITS to update where possible. This will be resolved for Winter 2023.

Issue with Chrome/Edge and Library Search: The Library is aware of an issue when using Google Chrome/Microsoft Edge and the Library Search on our homepage where an initial search will open a blank page. You can get around this by clicking the search button again to get to the actual search results. We apologize for the inconvenience as we investigate a more permanent solution.

Frequently Asked Questions

Contents

 

Q. My books/items are overdue. Will I collect fines?

Items in our general circulating collection will not accumulate fines for students/staff/faculty unless requested by another patron. If this happens, you will receive a recall notice and will have to return the item by the due date or it will start to accumulate fines.

Most other items, including high demand items such as textbooks, laptops, phone chargers, etc. will start to accumulate fines if not returned on time.

Visit our Borrowing Materials policy for more details.

 

Q. How do I print at the Library?

You need to add money to your SAIT eCard to print in the Library. You can print using any of our computers or by adding our printers to your own laptop.

Check our Technical Help page for tip sheets on printing.

 

Q. Can I eat and drink in the Library?

Eating and drinking is permitted in the Library. Drinks should be in sealable containers and food should not impact others' use of the Library. 

 

Q. I'm not a SAIT student or faculty/staff member. Can I use the Library?

We have resumed borrowing for community members with a The Alberta Library (TAL) card and alumni with Alumni Cards on January 31. If you are an alumni without an Alumni Card, you can pick up a TAL card at any participating library.

 

Q. How long can I loan out items from the Library?

Items from our general circulating collection are 4 week loans for current SAIT students and staff and 3 week loans for all other patrons (with up to four renewals provided there is no hold on the item). The loan period varies on other items such as laptops, textbooks, phone chargers, etc.

Items may be recalled by another patron after you've had it for a week. If this happens, you'll receive an automated email from our system and will have 2 weeks to return it.

Visit our Policies page for more details.

 

Q. I need to withdraw from my program. How can I get the form signed by the Library?

Please visit the desk to get your withdrawal form signed. You can also email your withdrawal form to library@sait.ca and we'll get back to you during operating hours.

 

Q. Can the Library get me this book/article?

Check the Library Search for your item to make sure it's not already in our holdings. If it's not, you can either request items from other libraries or suggest a title to purchase. The Library cannot guarantee access to all items due to availability, publisher restrictions, etc.

 

Q. Can I buy my textbooks at the Library?

No - the Library does not sell textbooks. You can buy textbooks at the SAIT Bookstore.

The Library aims to obtain copies of all required textbooks at SAIT to make them available for short term loan.  Check our compiled list of textbooks for each semester to see what's available. You can also search the collection for individual textbooks.

 

Q. Does the Library offer any other support services?

We recommend checking out our partners in the Lamb Learner Success Center and in Student Development and Counselling.

 

Q. I need a Library PIN. How do I get one?

The Library PIN has been discontinued - you can access library resources by using your mySAIT username and password. If information about Library PIN is in a course, please forward details to library@sait.ca or connect with your library liaison.

 

Q. I am a Distance Student - what services does the Library provide?

The Library will mail books for free with an included return slip to students living outside the Calgary area. Many of our resources are available online. All students can book appointments with their liaison for research and citation support.

Visit our Distance Students page for more details.

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This page only covers technical support for library resources. Visit SAIT Technical Support and Resources for SAIT wide support and to submit a technical support request.

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Students can book study rooms and individual study spaces using the links below.  

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