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Library FAQ and Self-Help: Home

Find quick answers to common questions and tips for using the Library more effectively and efficiently

Resource and Service Status Updates

The Library is open with limited services available. Check for ways to contact us in the "Have a Question?" box or visit COVID-19 Library Service Information for more details.

If you are having problems accessing a certain resource, please email the Library or chat with Library staff.

Frequently Asked Questions

PLEASE NOTE: The below pertains to services up until September 1, 2021 and will be updated for the Fall semester once our plans are finalized.

Q. What is the Library doing in response to COVID-19?

The Library is primarily offering services at a distance, but is providing access to study space starting June 1st.

Students can book time at a computer or a BYOD space in the Library from Monday-Friday.

Current students, faculty, and staff can request curbside pickup for items in our circulating collection or request digitized versions of small sections of books or periodicals.

Check the COVID-19 guide for more details and service updates. Availability is subject to change.

Q. Can I check out books from the Library?

The Library is now offering a curbside pickup service for current SAIT students, faculty, and staff. Check the COVID-19 guide for more information.

The Library is also offering distance delivery for students outside of Calgary. Check the COVID-19 guide for details about using this service.

Q. I need to withdraw from my program. How can I get the form signed by the Library?

Please email your withdrawal form to library@sait.ca and we'll get back to you during operating hours.

Q. What if I can't make it to the Library?

The Library is now offering a digitization service for items in our circulating collection. The Library will also mail items to students living outside of Calgary. Check the COVID-19 guide for details about using these services.

Q. I need a Library PIN. How do I get one?

The Library PIN has been discontinued - you will use the same credentials as Brightspace/mysait.ca. If this information is in a course, please forward details to library@sait.ca.

Q. How do I search for Library resources?

Most of our resources can be found and accessed through the main search box on the Library homepage. Several e-resources are not included in this search, including but not limited to Mitchell ProDemand, ALLDATA, Anatomy.TV, and more.

Q. Can the Library get me this book/article?

Check the Library Search for your item to make sure it's not already in our holdings. If it's not, you can either request items from other libraries or suggest a title to purchase. The Library cannot guarantee access to all items due to availability, publisher restrictions, etc.

Q. What can the Library help me with?

Library staff can assist with questions related to using our resources as well as basic research and citation questions via email and chat. For in-depth support, contact the liaison librarian for your school.

Q. Can I buy my textbooks at the Library?

No - the Library does not sell textbooks. You can buy textbooks at the SAIT Bookstore.

The Library aims to obtain copies of all required textbooks at SAIT to make them available for short term loan.  Check our compiled list of textbooks for each semester to see what's available. You can also search the collection for individual textbooks.

Q. My books are past due. Will I collect fines?

Currently, the Library is not charging overdue fines on most items, but you may be charged a replacement fee for items that are long overdue. You can return your books to the Safety Ambassadors at the West Entrance of the Stan Grad Centre.

Q. When is the Library open?

Study space will be open by appointment only starting on June 1st. Check the COVID-19 guide for details about how to book spaces. but staff are available to help through chat during the hours listed on our website. You can also email library@sait.ca or book an appointment with your liaison librarian.

Q. Can I use the Library printers?

Printing is not part of our current reopening plan. Calgary Public Library is now offering a curbside pickup for printing. You can also print at Insource located at North Hill Mall.

Q. Does the Library offer any other support services?

We recommend checking out our partners in the Lamb Learner Success Center and in Student Development and Counselling.

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This page only covers technical support for library resources. Visit SAIT Technical Support and Resources for SAIT wide support and to submit a technical support request.

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