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COVID-19 Library Service Information: General Information

Closure Notice

Note: The Library's physical space is closed and access to the Stan Grad building limited. 

Chat help will be available during posted hours. Additional services are listed below and on the tabs across the top of this page. 

Please refer to the frequently asked questions at for the most up-to-date information about your studies, and for the latest details on SAIT's pandemic preparedness measures.

COVID-19 Library Service FAQ

I've had items out since you closed in March. Can I return them yet?

You can return library materials to the Safety Ambassador at the west doors of the Stan Grad building (campus map) starting October 26th, 2020. 

Returns can be made:

  • Monday - Friday
  • 9:00 am - 3:30 pm

We are not charging late fees on most items and have automatically renewed your materials until January 25th, 2021. 

Contact if you have concerns about due dates or returning your materials. 

Is the Library open? What are your current hours?

The Library is closed. There is no access to computers, staff or other resources at our physical location. You can reach us by email and online chat during posted hours.

Are staff available to assist me?

The Library Information Desk is not open. But, for general inquiries and basic assistance with research and citations, you can send us an email or use our online chat service. For in-depth research and citation assistance, book a video, voice, or chat appointment with the liaison librarian for your school.

Can I still borrow books (or course textbooks, course reserves, DVDs, laptops, media items, etc.)? 

Current students and staff can use our curbside pickup service to borrow materials from our main circulating collection (mostly items with location 'Level-0') and Course Textbooks/Reserves collections. Other collections - such as laptop computers, DVDs and media items - are not currently available. 

See the Curbside Pickup services page for details. 

Students and staff can also request a scanned copy of articles and book sections. See the Digitization Service page for more information. 

Students and staff living outside of Calgary can request items from our circulating collection with our Distance Delivery service.

Can I access library resources online? 

If you are a current student or staff member, online books, videos, journals and other resources via Library Search and our subject guides are also available online. You may be asked to log in to access some resources.

You can also still request articles through interlibrary loan.

What if I am a TAL or Alumni borrower?

Users with TAL, Alumni or other community cards cannot borrow from the library. Nor can they access online books, articles or other e-resources. We are also not creating or renewing accounts for these users. These restrictions are due to a number of factors, including:

  • Limiting activity on campus and non-essential contacts
  • Focusing our limited on-campus resources on supporting current SAIT students and staff
  • Challenges with verifying borrower identity and contact information when creating or renewing accounts

If you still have materials out from before the pandemic, you can see our standard return process on the Curbside Pickup page. If you aren't able to return materials through this process, or have other concerns, email  

Are math and writing tutors still available?

Information on tutoring is available on the Academic Coaching and Tutoring page. SAIT also has partnered with an online tutoring service. Visit Tuber Education for more information. If you are looking for Writing Help, email your assignment/written work to to receive feedback. You can also book a phone or video appointment by calling 403.284.7050

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